Termofan endeavors to offer its products and services with the same quality to every corner of the world. In order to minimize the waste of resources, the company has organized its after-sales services philosophy as “fast and continuous support”.
Problems encountered during the use of the systems are
communicated to the support line as soon as possible.
They are solved within the periods determined by service support agreements. In addition, periodic service is provided through maintenance agreements. Preventive actions to be taken in the light of the data obtained are shared with the authorities during customer visits.
With the training and support services provided, it is aimed that the users get maximum efficiency from the system features and minimize the usage error level.
- Complete assembly at the customer's facility,
- Full technical training when starting work,
- Renovation and improvement services at the customer's facility,
- Technical assistance online or by phone,
- Technical assistance via video call,
- Fast spare parts shipment.
General Conditions
1- Your service request will be evaluated after you fill in the available form and submit it to us.
2- Your out-of-warranty service request will be processed after the service fee is paid.
